Provided leadership and support to internal helpdesk staff. Also aided helpdesk staff, in addition to client facing and administrative responsibilites.

• Server Management.
• Remediation and Technical Analysis.
• Maintenance and Preventative Measures.

Performed helpdesk and server/hosted application technical support for clients and internal stakeholders.

• Management of Cloud Resources - Microsoft Azure, Google Cloud, AWS
• Desktop Support, End User Support Services.

Served as escalation point for helpdesk activities, in addition to managing the server and endpoints within the enterprise. This included upgrades, decomissioning, antivirus and patch management.

Performed initial triage of inbound tickets to the service desk. Also became subject matter expert for particular suite of Call Center Management Software. Performed troubleshooting, analysis and technical support for internal and external stakeholders.